OUR TRAVELIFE MEMBERSHIP

Dear Guests, we are happy to inform you that Laguna park hotel has again been certified Travelife Gold Certification. The last audit took place in June 2025 and the certification is valid till June 2027. Travelife is an international accommodation sustainable programme that has some of the strictest requirements in the world covering environmental management, fair labour practices, uman rights and community support.

We achieved Travelife Gold after an auditor inspected our property to check that we complied with each Travelife requirement.

We are proud to make you aware of our Main Goals and initiatives, and will be happy to find a partner in your face.

ENVIRONMENTAL DECLARATION

to reduce the harmful impact of our activities

Guidelines:

At Laguna Park Hotel, the owners and management team, as well as the entire staff, are committed to environmental protection and declare as our main goal the reduction of gas emissions to the environment as a result of our activities.

Objectives:

Through our environmental policy, we will comply with all laws and regulations in the field of the environment.

We will regularly monitor the impact of our activities on the natural environment and will regularly report on the results achieved.

In our activities, we will rely on the awareness of the staff and we will strive to train them in accordance with our and Travelife's requirements in this regard.

Our goal is to reduce energy consumption per night by 5% compared to the previous year, by continuing to use and maintain in technical condition the installed energy-efficient appliances and installations in the individual sectors /kitchen, restaurant, hotel, aqua park and pools/.

We will strive to reduce water consumption by 5% compared to the previous year by keeping taps and equipment in good working order to avoid water loss. The water we use is spring water coming from a central water supply. We require that it be used carefully and sparingly and expect understanding from staff and guests.

We plan to completely replace the irrigation system in the hotel complex green park, thereby reducing leaks and significantly rdecreasing the amount of water used for irrigation.

An important task is to reduce waste for disposal and its separate collection - by 10% compared to the previous year, by separately collecting paper and cardboard, glass, metals and plastic, as well as bio-waste. Wherever possible, reuse or recycle these materials.

All indoor and outdoor areas in the hotel are non-smoking areas. Staff are required to comply with and monitor the implementation of the requirement.

The installation of a key card system helps us reduce electricity consumption when it is not necessary. Our guests also participate in our mission. When they leave the room, they take out their card and thus help save unnecessary energy. We issue a maximum of 2 cards per room, which is in line with the capacity of the hotel premises.

We will continue to reduce the use of potentially harmful chemicals in our activities by 5% compared to the previous year and will seek biodegradable or natural alternative sources - solar energy, gas.

We expect the staff to provide and explain to the guests of the hotel our environmental protection initiatives, including our care for green vegetation and endangered animal species - birds and nesting sites in the area.

Our hotel complex has extensive green areas, shrubs and tree species, and we work on their constant maintenance, cleaning and restoration.

We take continuous year-round care to preserve biodiversity in our area.

STAFF FAIR TREATMENT STATEMENT

During season 2025 the owner of the Laguna Park Hotel and the management continue ensuring good working conditions and protecting the human rights of our staff without any forms of discrimination.

We clearly understand our responsibilities regarding human rights and focus our activities on the following aspects:

We strictly respect the legal rights of all people to apply for work according to their professional qualifications, to have normal working conditions, legally compliant employment contracts, equal pay for men and women for the same position and work performed

The health and well-being of staff is our goal. The use of child labor is in accordance with the legislation of the Republic of Bulgaria.

We strictly respect the rights of all local people to work and living conditions and in no way deprive them of employment opportunities. In case of insufficient local staff, we hire them from abroad, in accordance with the requirements of Bulgarian and relevant foreign legislation. In addition, through our business tourism activities, we strive to improve their well-being.

All our employees have written contracts, with precisely stated rights and obligations, and the terms of payment for their labor. In our company, everyone receives a signed copy of their employment contract upon starting work. Employees have the freedom to start work without paying deposits and are free to leave work when they deem it necessary, without penalty.

We do not retain any personal documents of our employees.

We keep copies of all paid salaries, maintaining a salary level higher than the average in the country. Working hours are in accordance with national legislation. The disciplinary policy is clearly written, and the staff is informed about it.

We clearly adhere to the anti-discrimination policy and an example of this are our colleagues of different religious and social status, and different nationalities.

We evolve and care for the professional knowledge of all our employees, regardless of their religion, gender or social status.

We require all our subcontractors to strictly follow the anti-discrimination and compliance with human rights policy.

STATEMENT REGARDING HUMAN RIGHTS AND LOCAL COMMUNITIES

How we engage with local people and businesses and how we

contribute to preserving local traditions

Community Integration

Laguna Park Hotel is located in close proximity to the St. Nicholas Medical Center, which is located 30 seconds from the main entrance and is open to guests of our hotel, tourists from any other hotel, including local residents.

Laguna Park Hotel is open to all visitors. Outsiders can use the all-inclusive and some of the facilities by paying a certain price.

There are no restrictions on the use of facilities based on gender - "men only" or "women only".

Laguna Park Hotel's policy includes respecting children's rights.

Laguna Park's team ensures that access to water and other services is not prohibited for local residents.

Laguna Park's team respects the rights to a good life and work for all people in the region. That is why most of our employees are from Sunny Beach and the surrounding area, regardless of their religion, sexuality, marital status or gender.

The Laguna Park team provides the most extensive information possible to guests about the hotel, the resort, the surroundings and local traditions. To this end, we provide information through various channels - in the info folder available in the hotel lobby, through the electronic information system /uploaded information folder in electronic form, link i-view.org, and in personal conversations with reception staff, animators, as well as through various evening show programs /Bulgarian folk dances/.

We will be happy if our guests buy local souvenirs or Bulgarian goods, and if they visit traditional folk restaurants and enjoy our authentic dances. In this way, our guests will help preserve and develop the local community.

POLICY FOR QUALITY ASSURANCE PROCEDURES

Laguna park management and team are commited to continuous improvement of the services provided and have established high standard quality assurance procedures.

We value our guests and we believe that they will be granted with the highest quality of services and facilities they deserve.

To achieve our objectives, the Quality assurance system includes the following points:

a/regular collecting and monitoring the guests feed back – at reception, the guest relation officer, later discussions and actions by the managers

b/customer complaints procedure - verbal and in written, with details of the case and measures taken by the staff

c/training and development of all employees – at the start of the season, and in the process of work

d/regular monitoring of the feedback, and taking action to improve when identified /the best way – actions during the guest's stay/

e/ measurable quality objectives which reflect our service level standards /i.e. Quick and efficient check in, number of positive reviews, lack of complaints/

d/regular reporting to management of our guest feedback and complaints /everyday or weekly – according to the case/

Our internal procedures are reviewed regularly and our quality objectives are communicated to all our employees through our Company Notice board /in the different departments' premises, and at team meetings.

Though the managers have ultimate responsibility for quality, all employees have a responsibility in their own areas of work, helping to ensure that quality is embedded across the whole property.

HEALTH AND SAFETY POLICY

Our Team from Hotel Laguna Park is always concerned about the well-being of all our guests. That's why we would like you to be aware of these Health and Safety instructions. While traveling you experience a different culture and way of life. That comes with different stay standards when you're traveling aboard. Please take the time to read this information carefully.

COVID-19 MEASURES

At the hotel, we adhere to the accepted health and safety measures against thespread of Covid-19. Please observe the measures indicated by stickers and other signs for distance, disinfection and, if necessary, a timely visit to the nearest medical center for taking treatment measures. The hotel team is always available.

FIRE SAFETY

Please read all the fire safety information provided in your room and around the hotel. Make sure you know

where the nearest fire exits are. Take care when discarding matches and cigarettes. Always use the ashtray

Provided. Smoking is forbidden inside the hotel.

LIFTS

Make sure you are away from the lift doors as they are opening and closing. Do not use the lift in an event of

fire. Do not leave your cildren unsupervised in the lift. No smoking in the lift. There is an alarm in the lifts. In case you need help press the button and hold for a while. Someone will come to help you.

RESTAURANTS AND BARS

When you're going for a meal please make sure you are dressed properly. Most importantly make sure you have shoes, trousers and reasonable top on. Entering the restaurant with no shoes on is strictly forbidden due to possible breakage of plates, glasses etc and health reasons. You might be asked to get changed.

Entering the restaurant wet and with towels which are wet is not welcome as well. Getting water on the floor causes unwanted accidents.

When you are at the restaurant you can use hand disinfectant located at the entrance. Even after washing your hand we want to make sure you are as much as possible provided with the thing needed to have a healthy meal.

Please note that when ordering drinks at the Pool bar you will be served only in plastic cups. Glass is NOT allowed around the pool area.

When ordering a drink at the Lobby bar, but going to the pools after, make sure you are provided with a plastic cup.

SWIMMING POOLS

Never leave your child alone in or around the pool.

Information boards include certain rules. Please follow them.

Always wear non-slip footwear around the swimming pool.

Glass is strictly forbidden in all pool areas.

AROUND THE HOTEL

Make sure you know your way around. That includes fire exits, medical help, electricity safety.

On arrival be observant and take a note on where the fire exits are. In case of fire DO NOT USE THE LIFT.

Children under 12 years must be accompanied by an adult in the lifts.

If you need medical help contact reception or our medical center near the Relax pool.

We ask you to not enter the hotel wet or barefoot. Wet floors cause accidents.

It is not safe to hang from the balconies and windows of your room.

STATEMENT ON CHILD PROTECTION

Children are our wealth!

The Senior Management of Laguna Park Hotel – Sunny Beach accepts the care of children and their well-being and protection as its main task.

In this regard, we will strictly monitor the protection of children's rights to a peaceful and happy life and call on the staff to treat their own and the children of the guests in the hotel and in society with extreme responsibility.

We carefully and responsibly treat the employment of persons under the age of 18 in the facilities of Laguna Park Hotel, complying with all the requirements of the law on the working conditions of such employees.

In connection with the protection of the rights of children, including guests/tourists in the hotel, if rude treatment and indecent behavior towards children, including sexual assault, is found, the staff should report it to the relevant authorities: hotel management, security, police to take appropriate measures.

We call for a vigilant attitude towards every child outside and on the territory of the hotel. If you encounter or receive information about a child who has apparently suffered parental or other person-induced aggression /with signs of injuries, beatings, crying, or a desire to share experiences with someone/, report it to the reception, the hotel manager or another member of the management team, and if necessary, directly to the police /tel. 112/

State Agency for Child Protection: fax: +359 02 980 2415

e-mail: sacp@sacp.government.bg

Child Protection Agency – Burgas office – tel/fax +359 56 827153